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Reference

Information Collection & Use

Golfer Registration

In order to use this Web site, you must first complete the registration form and create a user name and password. During registration you are required to give contact information, including name, email address, phone number, and home address. We use this information to contact you to further support the services you use within our site. We also share this information with golf clubs from which you request and/or book tee times, so they can contact you if necessary.

You have the option to provide us with demographic information such as club affiliations, gender, birth date, and golf equipment; we encourage you to submit this information so we can provide you a more personalized experience on our site. You must not enter false or misleading information about yourself. When you register as a Boxgroove member, you agree to be listed in our Member Directory. Please see the "Uses of Information" section regarding what personal information is shared with members and non members.

Upon registration you will automatically be set up to receive our newsletter. We will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and Opt-out" section.

Boxgroove is the sole owner of information collected on Boxgroove.com. Boxgroove.com collects personally identifiable information from our users at several different points on our Web site.

Club Contact Set-up

In order for a club to use the website they must complete the club contact assignment form. During setup we require the club contact's name and email address. We use this information to contact the appropriate club employees regarding tee times that are requested, booked, or cancelled by our golfing members. Club contacts have the option to provide us with phone number information if they choose to be contacted by phone.

Payment for Services

When you purchase memberships and tee times from us, we request certain personally identifiable information from you on our payment form. You must provide contact information such as name and billing address and financial information such as a credit card number and expiration date.

We use this information for billing purposes and to fill your orders. For your added protection, we do not store credit card numbers in our system.

Refer-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Boxgroove.com stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at customer.service@boxgroove.com to request that we remove this information from our database.

Gift Memberships

If you choose to purchase a gift membership for someone, we will ask you for the recipient's name, address and email address. This information is collected for the sole purpose of sending the gift certificate and other gift related collateral (e.g. logo golf balls).

If the recipient of the gift chooses not to become a member of Boxgroove, they can contact us at customer.service@boxgroove.com to request that we remove this information from our database.

Inviting Guests to Join Your Booked Tee Time

If you choose to invite non-Boxgroove members (i.e. "guests") to join you at a tee time booked through Boxgroove, we will ask you for the guests' name and email address.

This information is collected in order to communicate with your guest for the following reasons:

  • To send the code of conduct for the club at which the tee time is scheduled. The guest must agree to the code of conduct prior to playing the course.
  • To communicate any changes in status related to the tee time. For instance if the tee time is cancelled, we will contact the guest and let them know.
  • To send the guest the Boxgroove newsletter. Out of respect for their privacy, we provide your guest a way to unsubscribe. Please see the "Choice and Opt-out" section.

Testimonials

For testimonials, we do obtain the customer's consent prior to posting their name along with their testimonial. If you want to remove your testimonial that is being displayed on our website under public pages please see "Questions About Privacy Policy" below.

Contests

From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information such as name and email address, and demographic information such as city and state.

We use this information to notify contest winners and award prizes, to monitor site traffic or personalize the site in the case of anonymous information collected in surveys as well as to send participants an email newsletter.

We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

Uses of Information

When you register with Boxgroove, you create your own profile and privacy settings. By default, your contact information (email, phone, street address) will only be shared with other members of Boxgroove that you specify as "friends". You can choose to change these sharing preferences by editing your profile on the edit profile page.

Other profile information, such as date of birth and gender, which you submit to Boxgroove, can be viewed by any member of Boxgroove. This information helps our members develop relationships and promotes the opportunities for our members to invite one another to play golf. The profile information also allows our member clubs to know you better, enabling more personalized service at our member clubs.

Your name, city, state, club memberships, and profile picture will be available in search results across the Boxgroove network and those limited pieces of information may be made available to third party search engines. Non Boxgroove members who see your name in searches, however, will not be able to access any additional profile information.

If you do not wish to appear in our Member Directory, you may contact us at customer.service@boxgroove.com to request that we remove you from the directory.

Boxgroove may use information in your profile without identifying you as an individual to share with third parties. We do this for purposes such as aggregating how many people in our membership like a particular brand of golf equipment, cigars, etc. This allows us to personalize advertisements and promotions that are appropriate for our members. We believe this benefits you. You can know more about trends within the golfing industry and, where there are advertisements, they're more likely to be interesting to you. For example, if you put a favorite golf balls, we might serve you an advertisement highlighting discounted prices for those golf balls. But we do not disclose your personal information to the golf ball company.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to perform user authentication.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site only to facilitate user authentication. No other web activity or personal information is stored in our cookies.

We use session cookies to facilitate user authentication. A session ID cookie expires when you close your browser.

We set a persistent cookie to store your authentication identifier, no passwords or other sensitive data are stored in persistent cookies. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. If you reject cookies, you may still use our site.

Some of our business partners (including Tracking Services, Live Help Services, and SSL Services) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any other Third Party Services.

Clear Gifs (Web Beacons)

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see "Choice and Opt-out."

Communications from the Site

Types & Frequency of Communication

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries to provide the services you request, and to manage your account. We may communicate with you by email or telephone.

Boxgroove may send you service-related emails and/or SMS messages from time to time through the general operation of the service. For instance:

  • A tee time is posted that matches a tee time that you requested
  • A tee time is cancelled by the club or host

Generally, you may opt out of such emails or SMS messages from your edit profile page though Boxgroove reserves the right to send you emails about your account even if you opt out of all voluntary email notifications.

In addition to our newsletter, we will occasionally send you information on products, services, special deals and promotions.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice and Opt-out" section of this document.

Service related messages can also be replicated to your cell phone if you desire. By default, we do not replicate any messages to your phone. The same replication options listed above are also available for phone.

Supplementation of Information

On occasion, we may need to mail you something to your home address. For instance, your membership purchase may come with a complimentary gift (e.g. logo balls, hat, and golf shirt). In order to ensure the proper delivery of this gift, we use Melissa Data to verify your address.

Some of our clubs want to know the number of miles between your home and the club. They may use this information to offer you special offers or to limit the number of times that you can play at their club in a given year. In order to support these capabilities we use Melissa Data to determine the latitude and longitude of your home address.

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)

We may share aggregated demographic information about our user base with our golf clubs and advertisers. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.

Personally Identifiable Information

We share personally identifiable information (name, address, and phone number) with golf clubs from which you request and/or book tee times. This allows participating clubs to contact you about tee times and tee time requests when necessary. The club may also choose to contact you regarding membership at their club. In addition, club and system administrators will be able to view publicly available demographic information about you based on the zip code you've registered in our system.

Access to Personally Identifiable Information

If your personally identifiable information changes, you may correct, update, or delete it by logging into your account and visiting your edit profile page. You can also email our customer support at customer.service@boxgroove.com or contact us by telephone at 888-918-1872 and we will assist you with any changes.

If you no longer desire our service you can email our customer support at customer.service@boxgroove.com or contact us by telephone at 888-918-1872 and we will remove you from our database within 30 days of receiving your request.

Agents/Service Providers

We use a payment processor (First Data) to handle credit card payments. When you purchase a membership or tee time, we will submit your name, address and credit card information as necessary for First Data to process your payment.

We use an email service provider (Mailchimp) to send out newsletter emails on our behalf. When we send a newsletter we send your email to Mailchimp so they can send the email and capture email addresses that choose to opt out of our newsletter.

We use a third party live help service (Live!Zilla) to assist you if you have questions while using our site or regarding your order. When you use live help, we will share your email address as necessary for the third party to provide that service.

We use a third-party tracking services including Quantcast and Google Analytics. These services use cookies to track non-personally identifiable information about visitors to our site in the aggregate. These services capture usage and volume statistics. Quantcast also approximates the demographic profile of our users. We use this information to better understand our visitors so we can:

  • Offer a better user experience on the site
  • Determine how to market the Boxgroove service

These third parties are prohibited from using your personally identifiable information for promotional purposes.

Business Transitions

In the event Boxgroove.com goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and a prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Security

The security of your personal information is important to us. When you enter sensitive information such as a credit card number, email address, or password on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). (To learn more about SSL, go to http://en.wikipedia.org/wiki/Secure_Sockets_Layer). Our SSL certificate is provided by VeriSign.

We also employ McAfee Secure to scan our site on a daily basis to keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams.

Because email and instant messaging are not recognized as secure communications, we request that you do not send private information to us by email or instant messaging services.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us at customer.service@boxgroove.com.

Choice/Opt-out

Sharing with Third Parties for Marketing Offers

We currently do not share your personally identifiable information with any 3rd party, except golf clubs from which you request and/or book tee times. However, from time to time we may partner with other companies to provide special offers to our members. Some of these third parties may request personally identifiable information. Therefore, we provide you the opportunity to 'opt-in' to have your personally identifiable information shared with these third parties. If you choose to opt-in when you register, you can change your preference from your edit profile page at any time.

Newsletter

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the unsubscribe instructions included in each newsletter or communication or by emailing us at customer.service@boxgroove.com

Marketing Emails

We may send you emails regarding special offers for products and services provided by Boxgroove or one of our marketing partners. However, you may opt-out of these communications by changing your email opt-out preference from your edit profile page.

Other Terms

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Boxgroove.com. Please be aware that we, Boxgroove.com, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Questions About Privacy Policy

If you have any questions or suggestions regarding our privacy policy, please contact us at:

Phone: 888-918-1872
Fax: 888-918-1872
Email: customer.service@boxgroove.com

Boxgroove.com
11911 NE 1st Street B101
Bellevue, WA 98005